Terms of service
Terms of Service
Last updated: June 29, 2026
Welcome to Pupario. By accessing or using our website at pupario.com and purchasing our products, you agree to be bound by the following Terms of Service. Please read them carefully before placing an order.
1. General
These Terms of Service apply to all visitors, customers, and users of the Pupario website and store. By using our website or placing an order, you confirm that you are at least 18 years of age and have the legal capacity to enter into a binding agreement.
Pupario reserves the right to update, change, or replace any part of these Terms of Service at any time. It is your responsibility to check this page periodically for changes.
2. Products
We make every effort to display our products as accurately as possible. However, we cannot guarantee that your device's display of colors and details will be completely accurate.
We reserve the right to limit the sale of our products to any person, geographic region, or jurisdiction. All product descriptions, prices, and availability are subject to change without notice.
3. Pricing & Payment
All prices on our website are displayed in Euros (€) and are inclusive of VAT where applicable. We accept payment via Visa, Mastercard, PayPal, Apple Pay, Shop Pay, and other payment methods displayed at checkout.
We reserve the right to refuse or cancel any order if fraud or an unauthorized transaction is suspected.
4. Orders & Contract
By placing an order through our website, you make an offer to purchase the selected product(s). Your order is confirmed when you receive an order confirmation email from us. This confirmation constitutes acceptance of your offer and forms a binding purchase agreement between you and Pupario.
We reserve the right to refuse or cancel any order at our discretion, including in cases of pricing errors, stock unavailability, or suspected fraud. In such cases, you will be notified and any payment received will be refunded in full.
5. Shipping
We offer free worldwide shipping on all orders. Estimated delivery times and further details can be found in our Shipping Policy. Pupario is not responsible for delays caused by customs processing, postal services, or other factors outside our control.
6. Returns & Refunds
We offer a 30-day money back guarantee. If you are not satisfied with your purchase for any reason, you may return your order within 30 days of delivery for a full refund. Please refer to our Return Policy for full details on how to initiate a return.
7. Intellectual Property
All content on the Pupario website — including but not limited to logos, images, text, product descriptions, and design — is the intellectual property of Pupario and may not be copied, reproduced, or used without our prior written permission.
8. Limitation of Liability
Pupario shall not be liable for any indirect, incidental, special, or consequential damages arising from the use of our products or website. Our total liability to you for any claim arising from your purchase shall not exceed the amount you paid for the relevant product.
Our products are designed to assist pet owners in locating their pets. Pupario does not guarantee that the product will prevent loss of a pet in all circumstances and accepts no liability for any loss, injury, or damage to your pet.
9. Privacy
Your use of our website is also governed by our Privacy Policy, which is incorporated into these Terms of Service by reference. By using our website, you consent to the collection and use of your information as described in our Privacy Policy.
10. Governing Law
These Terms of Service are governed by and construed in accordance with the laws of the Netherlands. Any disputes arising from these terms or your use of our website shall be subject to the exclusive jurisdiction of the courts of the Netherlands.
11. Contact
If you have any questions about these Terms of Service, please contact us at:
📧 support@pupario.com 🌐 pupario.com
SFE ZH
KVK:94090017