Refund policy
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RETURN POLICY
Last updated: June 29, 2026
At Pupario, your satisfaction is our priority. If you are not completely happy with your purchase, we offer a straightforward 30-day money back guarantee.
30-Day Money Back Guarantee
You may return any item within 30 days of the delivery date for a full refund, no questions asked. We want you to feel confident buying from us.
Eligibility
To be eligible for a return, your item must meet the following conditions:
- The return request is submitted within 30 days of the delivery date
- The item is in its original condition and packaging where possible
- The item has not been intentionally damaged or misused
How to Initiate a Return
To start a return, please contact us at:
📧 support@pupario.com
Include the following in your email:
- Your order number
- The reason for your return (optional — we appreciate the feedback but it is not required)
We will respond within 1–2 business days with return instructions.
Refunds
Once your return is received and reviewed, we will process your refund within 5–7 business days. Your refund will be issued to the original payment method used at checkout.
Please note that depending on your bank or payment provider, it may take additional time for the refund to appear in your account.
Damaged or Defective Items
If your item arrives damaged or defective, please contact us within 7 days of delivery at support@pupario.com with a photo of the damage. We will send a replacement or issue a full refund at no additional cost to you.
Wrong Item Received
If you received the wrong item, please contact us immediately at support@pupario.com. We will arrange for the correct item to be sent to you as quickly as possible.
Return Shipping Costs
We offer free returns on damaged or defective items. For all other returns, return shipping costs are the responsibility of the customer unless otherwise agreed.
Non-Returnable Items
The following items cannot be returned:
- Items returned more than 30 days after delivery
- Items that have been intentionally damaged or misused
Contact
If you have any questions about our return policy, please contact us at:
📧 support@pupario.com 🌐 pupario.com
PRIVACY POLICY
Last updated: June 29, 2026
At Pupario, we take your privacy seriously. This Privacy Policy explains what personal data we collect, how we use it, and what rights you have regarding your data. This policy applies to all users of our website at pupario.com.
1. Who We Are
Pupario is an online pet care brand operating from the Netherlands. We sell premium pet safety products directly to consumers worldwide.
📧 support@pupario.com 🌐 pupario.com
2. What Data We Collect
When you visit our website or place an order, we may collect the following personal data:
Order & Account Data:
- Full name
- Email address
- Shipping and billing address
- Phone number (if provided)
- Payment information (processed securely by our payment providers — we do not store card details)
Usage Data:
- IP address
- Browser type and version
- Pages visited and time spent on our website
- Referring website or source
Marketing Data:
- Email address (if you subscribe to our newsletter)
- Marketing preferences
3. How We Use Your Data
We use your personal data for the following purposes:
- Processing and fulfilling your order — including shipping, tracking, and customer service
- Sending order confirmations and updates — via email
- Sending marketing communications — only if you have opted in
- Improving our website — using anonymized usage data and analytics
- Complying with legal obligations — including tax and accounting requirements
- Preventing fraud — protecting both you and our business
4. Legal Basis for Processing
We process your personal data on the following legal grounds under the GDPR:
- Contract — processing is necessary to fulfill your order
- Legal obligation — processing is required to comply with applicable laws
- Legitimate interests — to improve our services and prevent fraud
- Consent — for marketing communications, which you can withdraw at any time
5. Who We Share Your Data With
We do not sell your personal data. We may share your data with trusted third parties who help us operate our business, including:
- Shopify — our e-commerce platform (shopify.com/legal/privacy)
- Payment providers — PayPal, Stripe, and others for secure payment processing
- Shipping partners — to deliver your order
- Email marketing tools — for sending order confirmations and newsletters
- Analytics providers — such as Google Analytics, using anonymized data
All third parties are required to handle your data in accordance with applicable privacy laws.
6. International Data Transfers
As we operate globally, your data may be transferred to and processed in countries outside the European Economic Area (EEA). Where this occurs, we ensure appropriate safeguards are in place in accordance with GDPR requirements.
7. Data Retention
We retain your personal data for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law. Order data is typically retained for 7 years for accounting and legal purposes.
8. Cookies
Our website uses cookies to improve your experience and analyze website traffic. Cookies are small text files stored on your device. You can control cookie settings through your browser at any time.
We use the following types of cookies:
- Essential cookies — necessary for the website to function
- Analytics cookies — to understand how visitors use our site
- Marketing cookies — to deliver relevant advertising (only with your consent)
9. Your Rights
Under the GDPR, you have the following rights regarding your personal data:
- Right of access — you can request a copy of the data we hold about you
- Right to rectification — you can ask us to correct inaccurate data
- Right to erasure — you can ask us to delete your data ("right to be forgotten")
- Right to restriction — you can ask us to limit how we use your data
- Right to data portability — you can request your data in a portable format
- Right to object — you can object to processing based on legitimate interests
- Right to withdraw consent — for marketing communications, at any time
To exercise any of these rights, please contact us at support@pupario.com. We will respond within 30 days.
10. Data Security
We take appropriate technical and organizational measures to protect your personal data against unauthorized access, loss, or misuse. Our website uses SSL encryption and all payment data is processed by PCI-compliant payment providers.
11. Children's Privacy
Our website is not directed at children under the age of 16. We do not knowingly collect personal data from children. If you believe we have inadvertently collected data from a child, please contact us immediately.
12. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated date. We encourage you to review this policy periodically.
13. Contact & Complaints
If you have any questions about this Privacy Policy or how we handle your data, please contact us at:
📧 support@pupario.com 🌐 pupario.com
If you are not satisfied with our response, you have the right to lodge a complaint with the Dutch Data Protection Authority (Autoriteit Persoonsgegevens) at autoriteitpersoonsgegevens.nl.
Hoe je dit toevoegt:
Ga naar Shopify Admin → Instellingen → Beleid:
- Klik op Retourbeleid → plak de Return Policy tekst → Opslaan
- Klik op Privacybeleid → plak de Privacy Policy tekst → Opslaan
Nu heb je alle vier de verplichte beleidspagina's klaar:
✅ Shipping Policy ✅ Terms of Service ✅ Return Policy ✅ Privacy Policy
Volgende stap — voeg ze toe aan je footer:
Ga naar Content → Menu's → Voettekstmenu → voeg de vier pagina's toe als menu-items. Dan verschijnen ze automatisch in je footer.
Wil je daarna ook de footer zelf inrichten in de Customizer?